With rising digital threats and increasingly savvy consumers, businesses must prioritize brand security to avoid damaging repercussions. Techniques around cyber attacks, counterfeiting activities, and unauthorized use of intellectual property continue to evolve—posing significant risks to brand integrity, revenue, and customer trust.
From CISOs to CMOs, a future-driven brand protection strategy is no longer optional. It’s essential for maintaining market leadership and driving customer acquisition and retention. Protecting the brand today with best practices and the latest technology ensures organizations thrive while safeguarding customer relationships and ensuring sustainable growth.
According to a recent Status Labs report, 5.44 billion people are online and 95% of them use the web to learn more about businesses — with 68% of their searches starting with a search engine.
How organizations present their brands online directly impacts how consumers respond and buy from them. The report also stated that companies can see a potential 23% increase in revenue due to their consistent brand presence across multiple online platforms.
This is why 90% of surveyed executives rank reputation as the most significant risk for companies and 88% are working to manage reputational risk.
If your organization isn’t investing in online brand protection solutions or actively monitoring your brand, it’s time to consider advanced solutions such as AI, machine learning, and real-time monitoring to detect, respond to, and even anticipate risks before they escalate.
As you know, cyber threats continue to rise. According to Resolver Releases 2024 Reputational Risk Report, more than half of the executives surveyed believe their organizations will face reputational crises in the coming year.
Some potential digital risks that can cause reputational damage and financial loss include:
78% of the survey participants from the Revolver Report noted that responding to digital risks too late could harm their brand’s reputation among other consequences like negative publicity, reduced sales, and diminished employee morale.
With proactive brand protection, organizations can secure and monitor their company against these advanced cyber tactics and prevent potential damage to their brand reputation, employees, customers, or partners. For ideas on managing these advanced cyber threats, check out our guide on the latest threats and how to manage impersonation in social media.
Status Labs reports brand recall takes at least five to seven impressions. Each interaction must invoke trust and value to maintain a strong and positive brand reputation.
Research conducted by Trustpilot states consumers ranked a positive internet reputation as the #1 most important factor when determining which business to use — even above the quality of products and services. In the same report, they discovered that 95% of consumers trust a corporation with a positive reputation.
However, if an organization gets breached, consumers often lose trust as they could be seen as seemingly careless with their data.
Reputational damage and consumer trust aren't the only things organizations have to consider — securing intellectual property, complying with privacy laws, and maintaining consumer protection standards are essential to preventing legal disputes, losing IP rights, and avoiding financial penalties.
Regulations such as GDPR, CCPA, and HIPAA mandate data privacy. Breaches and non-compliance can lead to hefty fines. Similarly, consumer protection laws and advertising regulations, such as FTC guidelines, require transparency and proactive enforcement to prevent scams, false endorsements, and deceptive practices.
Non-compliance may result in regulatory action and legal liabilities, on top of losing customer trust. In industries like finance or healthcare, organizations may even have their license revoked and further litigation.
However, organizations shouldn’t have to worry about lingering legal ramifications, compliance, and the what-ifs of cyber threats. With proactive brand protection strategies, organizations can be ready, monitoring, and me
With our 5-step framework for a robust brand protection strategy, companies can enter 2025 with confidence.
To conduct an effective business risk assessment and create a targeted protection plan, businesses should assess key assets to protect, such as trademarks, digital solutions, intellectual property, and customer data. Next, they should search and determine their internal and external vulnerabilities including counterfeiting, phishing, data breaches, and IP theft.
Following risk identification, a thorough evaluation and ranking of each risk's severity are necessary to develop a focused strategy to address the most critical risks to prevent financial losses, operational disruptions, and reputational damage.
A clear framework is needed for an organization's brand protection policy with step-by-step protocols and actions for identifying, monitoring, and mitigating digital threats such as counterfeit goods, phishing attacks, domain spoofing, unauthorized use of intellectual property, and more.
Establishing a dedicated, cross-functional team from IT, marketing, legal, compliance, and operations is critical to preventing threats and quick action.
Playbooks should be documented with who is responsible for what including detailed processes for potential threats such as enhanced cybersecurity measures and takedown actions against malicious activities.
A strong online brand protection strategy should include real-time monitoring systems across websites, social media, e-commerce platforms, and other digital channels to catch threats early. Businesses can leverage advanced technologies like AI and machine learning algorithms to detect fraudulent activities and set up alerts for brand mentions and keywords across digital channels.
Organizations can also deploy advanced web crawlers to scan for counterfeit listings, spoofed domains, and spoofed websites. IT and marketing teams can join forces by utilizing social media listening tools to pinpoint impersonations, fraudulent ads, or negative mentions.
By implementing automated threat response tools with real-time alerts, cybersecurity teams can respond to emerging threats and minimize potential damage. Real-time dashboards and reports can be combined with incident response systems to consolidate threat data to discover patterns and suspicious activities.
Teams may also implement automatic containment measures to defend against common tactics, including disabling compromised accounts, blocking malicious domains, or removing counterfeit products.
Having the latest and greatest threat response and digital tools can still leave security gaps. It’s important to communicate with the organization's employees, customers, and partners about the latest vulnerabilities and how they may impact their stakeholders.
Analyzing incidents and documenting their root cause, response actions, and outcomes help organizations continually improve and react quickly. Regular reviews and refinement of playbooks and further employee training based on emerging threats and lessons learned will keep security at the forefront of the business and the brand protected.
Organizations can take these online brand protection strategies to the next level by leveraging automation technology for enhanced threat detection and incident response. Tools like AI-powered brand protection solutions track real-time mentions across social media, websites, and marketplaces. AI and machine learning can also be used for threat intelligence and incident response to discover vulnerabilities and suspicious activity, as well as reveal patterns with alerts and automated workflows to take immediate action.
Whatever digital risk protection tools organizations are evaluating for their tech stack, it’s vital to choose solutions that easily integrate with existing systems, ideally with single sign-on, have scalability, and provide automated, actionable insights for comprehensive brand protection.
Businesses like yours can outpace attackers and remove threats before they impact your business with Doppel's AI-powered digital brand and executive protection solutions. From URLs, Crypto, social media, and all the way to eCommerce platforms, we can be your first line of defense when it comes to protecting your brand.
Discover more with our online brand protection guide and request a demo to see how our innovative approach to AI models, honeypots, and API reporting will secure your organization’s brand and reputation.
Prioritizing brand protection across digital channels begins by:
You can integrate brand protection into your company’s cybersecurity strategy by spearheading a diverse team from IT, cybersecurity, marketing, legal, and operations to ensure your organization is armed with an action plan to move fast when inevitable cyberattacks arrive.
What are the best tools for monitoring brand threats in real-time?
The best types of tools for monitoring brand threats in real-time include:
If your brand experiences a reputational crisis online, take the following steps: